> For the complete documentation index, see [llms.txt](https://support.pushpos.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.pushpos.com/how-to-guides/how-to-enable-audio-notifications-for-online-orders-on-pos.md).

# How to Enable Audio Notifications for Online Orders on POS

Audio notifications help staff immediately identify when a new online order is received. To ensure audio alerts are triggered correctly, the Online Order Auto Accept setting must be disabled.

### **Steps**

1. Log in to the Back Office using an Administrator account. Go to Settings > General.

   <div align="center"><figure><img src="https://3467862994-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaVO4wuE4dF0apCvsFR8L%2Fuploads%2F25SSrG0Gk9Vg209w6jlv%2F1.png?alt=media&amp;token=c2741cf0-7998-4ccb-9e82-0c93b4f219ec" alt="" width="338"><figcaption></figcaption></figure></div>

2. Scroll down to **"Online Order Auto Accept"** and make sure it is **disabled (unchecked)**. Click **Save** to apply the changes.

   <div align="center"><figure><img src="https://3467862994-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaVO4wuE4dF0apCvsFR8L%2Fuploads%2F43YHQjRdn2aaVywiS54I%2F2.png?alt=media&amp;token=c7343996-d676-46e1-afe4-6ad67b7d638d" alt="" width="375"><figcaption></figcaption></figure></div>

3. When a customer places an online order, a notification will appear indicating that a new online order has been received. An audio alert will also play. The store can close the notification and click the **"Online"** service button on the right-hand panel.

   <div align="center"><figure><img src="https://3467862994-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaVO4wuE4dF0apCvsFR8L%2Fuploads%2FJBCzty83omrTxLNMe0jv%2F3.png?alt=media&amp;token=8477d3de-2df4-4b75-81ca-20de93447c17" alt="" width="375"><figcaption></figcaption></figure></div>

4. After clicking **"Online"**, the details of the online order will be displayed. The store can then review and **Accept** the order.

   <div align="center"><figure><img src="https://3467862994-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaVO4wuE4dF0apCvsFR8L%2Fuploads%2FqtqnzwvlE4QAjB7YALts%2F4.png?alt=media&amp;token=4deb5569-c79d-462d-b2fb-9c7db27da1b8" alt="" width="375"><figcaption></figcaption></figure></div>

5. Once the order has been accepted, the new order will be added on the **Online** service button listed on the POS screen.

   <div align="center"><figure><img src="https://3467862994-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaVO4wuE4dF0apCvsFR8L%2Fuploads%2Fb1gHjyvl6xW15i06LuDp%2F5.png?alt=media&amp;token=2df0812d-1c85-49d4-917a-54e5028b70bd" alt="" width="375"><figcaption></figcaption></figure></div>

6. The most recent online order will now be visible in the order list.

   <div align="center"><figure><img src="https://3467862994-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaVO4wuE4dF0apCvsFR8L%2Fuploads%2FTbhtvathkBWOKYVuL2DT%2F6.png?alt=media&amp;token=2c87010f-78c6-47e3-a6db-7447d2630fea" alt="" width="375"><figcaption></figcaption></figure></div>