> For the complete documentation index, see [llms.txt](https://support.pushpos.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.pushpos.com/troubleshooting-steps/troubleshooting-guide-menu-syncing-not-working-on-pos.md).

# Troubleshooting Guide: Menu Syncing Not Working on POS

## Issue: 

Menu changes in the back office are not syncing with the POS system.

## Step-by-Step Troubleshooting

### 1. Verify Cloud Menu Control Setting

* In the **Back Office**, navigate to: **Settings > Cloud > Control Menu, Items, and Modifiers**.
* Ensure this setting is set to **'Cloud'** and press **Save**.

  * If it is set to **'Back Office'**, the POS will use the locally stored menu and not sync with cloud updates.

  <figure><img src="https://3467862994-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaVO4wuE4dF0apCvsFR8L%2Fuploads%2FxTRPAdqRwpNwKe9eBS3g%2Fimage%20(3).png?alt=media&amp;token=366b1d31-f73c-496c-b290-32679ed2b56c" alt="" width="563"><figcaption></figcaption></figure>

### 2. Check Client ID Match

* Go to **Settings > General** in the Back Office application.
* Compare the **Client ID** in the POS settings with the Client ID in the Back Office.
* If the **Client ID** does not match, the POS is not linked to the correct cloud menu and won’t sync correctly. Update the Client ID to match and restart the POS.

### 3. Confirm Internet Connection

* Ensure the POS terminal is connected to the internet.
* Test by opening a web browser on the POS device and navigating to a website (e.g., google.com).
* If there is no internet, resolve the connectivity issue first (e.g., restart the router, check Wi-Fi settings, or switch to a wired connection).

### 4. Restart the POS Software

* If all settings are correct but the menu is still not syncing, try restarting the POS device.

### 5. Restart the POS System

### 6. Contact Support

If none of the above steps resolve the issue, escalate to the support team with the following details:

* POS Client ID
* Internet connection status
* Any error messages shown in the POS
* Steps already attempted