> For the complete documentation index, see [llms.txt](https://support.pushpos.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.pushpos.com/troubleshooting-steps/troubleshooting-guide-menu-syncing-not-working-on-pos.md).

# Troubleshooting Guide: Menu Syncing Not Working on POS

## Issue: 

Menu changes in the back office are not syncing with the POS system.

## Step-by-Step Troubleshooting

### 1. Verify Cloud Menu Control Setting

* In the **Back Office**, navigate to: **Settings > Cloud > Control Menu, Items, and Modifiers**.
* Ensure this setting is set to **'Cloud'** and press **Save**.

  * If it is set to **'Back Office'**, the POS will use the locally stored menu and not sync with cloud updates.

  <figure><img src="/files/B4xwDA9VYYmf7LCfsSZo" alt="" width="563"><figcaption></figcaption></figure>

### 2. Check Client ID Match

* Go to **Settings > General** in the Back Office application.
* Compare the **Client ID** in the POS settings with the Client ID in the Back Office.
* If the **Client ID** does not match, the POS is not linked to the correct cloud menu and won’t sync correctly. Update the Client ID to match and restart the POS.

### 3. Confirm Internet Connection

* Ensure the POS terminal is connected to the internet.
* Test by opening a web browser on the POS device and navigating to a website (e.g., google.com).
* If there is no internet, resolve the connectivity issue first (e.g., restart the router, check Wi-Fi settings, or switch to a wired connection).

### 4. Restart the POS Software

* If all settings are correct but the menu is still not syncing, try restarting the POS device.

### 5. Restart the POS System

### 6. Contact Support

If none of the above steps resolve the issue, escalate to the support team with the following details:

* POS Client ID
* Internet connection status
* Any error messages shown in the POS
* Steps already attempted


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.pushpos.com/troubleshooting-steps/troubleshooting-guide-menu-syncing-not-working-on-pos.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.